Operational Excellence

The confluence of emerging trends, changing industry ecosystems, and groundbreaking digital technologies is presenting operations executives with extraordinary new opportunities, and, at the same time, new challenges.

The potential is well beyond operations just being a cost-effective business enabler. The vision should include developing differentiated capabilities and driving competitive advantage through innovative solutions

Getting there requires transformative change in mindset and organisational governance, as well as willingness to collaborate across functions.

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Discover the Advisory Operational Excellence platform with Guy Brandenbourger and Jorg Ackermann

We, at PwC Luxembourg, will help you to master your challenges and achieve your goals.

Our team of experienced consultants have developed a strategic approach to transformation that connects cost management to capability development, organisational, and cultural evolution as well as technological solutions

We call it Operational Excellence.

Operational Excellence focuses on identifying process inefficiencies and cutting costs by analyzing the current situation, and by strategically defining, and implementing the most suitable solutions (from operational to technical). 

Operational Excellence also deals with people and focuses on having the right skills, and competencies within the organization as well as on reviewing, and changing the organisational governance and culture. 

We will support your organisation on 6 clusters providing individual or combined solutions to achieve excellence in all aspects of your organisation:

Process efficiency
Recognising issues and raising efficiencies in your processes
  • Process improvement and re-design (process mapping, process selection, process analysis and modeling, process design)

  • Process automation (e.g. loan decision, collateral management, watchlist processes)

  • Process metrics definition and implementation (i.e. KPIs and dashboards)

Outsourcing and delegation
Reducing your cost base without service regression
  • Outsourcing of suitable functions / departments
  • Near / offshoring
  • SLAs (KPIs etc.)
IT strategy
Enhancing existing and developing new solutions – both internal and client-facing
  • IT landscape assessment, IT efficiency and IT re-platforming

  • Automation strategy definition and implementation: Robotic Process Automation (RPA), Optical Character Recognition (OCR), Machine Learning (ML), Artificial Intelligence (AI)

  • Cloud strategy definition and implementation

  • Digital workplace and customer journey implementation (e.g. e-file, e-signature, chatbot)

  • Data management (e.g. big data, semantic data model, data warehouse, data-based early warning system)

Organisation and governance
Raising efficiencies and reducing uncertainties in your operations
  • Effective organisational and governance structure

  • Streamlining of decision making processes 

  • Agile approach (e.g. to product development, organisational change, etc.)

Human resources
Ensuring you have the right resources and skills at your disposal
  • Talent attraction and retention

  • Social plans

  • Outplacement

  • Upskilling / re-skilling

  • Adaptation of work profiles

Strategic cost reduction
Restructuring your cost side – where strategically reasonable
  • Cost base analysis, cost benchmarking

  • Strategic cost reduction plan

  • Identification and positioning of non-core activities

  • Streamlining of product range

  • Holistic workflow management, E2E workflows

  • Metrics definition and implementation (i.e. KPIs and dashboards)



Contact us

Jörg Ackermann

Advisory Partner, Banking, PwC Luxembourg

Tel: +352 49 48 48 4131

Guy Brandenbourger

Advisory Partner, Government & Public Sector Leader, Healthcare Leader, PwC Luxembourg

Tel: +352 49 48 48 2386

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