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The confluence of emerging trends, changing industry ecosystems, and groundbreaking digital technologies is presenting operations executives with extraordinary new opportunities, and, at the same time, new challenges.
The potential is well beyond operations just being a cost-effective business enabler. The vision should include developing differentiated capabilities and driving competitive advantage through innovative solutions.
Getting there requires transformative change in mindset and organisational governance, as well as willingness to collaborate across functions.
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Discover the Advisory Operational Excellence platform with Guy Brandenbourger and Jorg Ackermann
We, at PwC Luxembourg, will help you to master your challenges and achieve your goals.
Our team of experienced consultants have developed a strategic approach to transformation that connects cost management to capability development, organisational, and cultural evolution as well as technological solutions.
We call it Operational Excellence.
Operational Excellence focuses on identifying process inefficiencies and cutting costs by analyzing the current situation, and by strategically defining, and implementing the most suitable solutions (from operational to technical).
Operational Excellence also deals with people and focuses on having the right skills, and competencies within the organization as well as on reviewing, and changing the organisational governance and culture.
We will support your organisation on 6 clusters providing individual or combined solutions to achieve excellence in all aspects of your organisation:
Recognising issues and raising efficiencies in your processes
Process improvement and re-design (process mapping, process selection, process analysis and modeling, process design)
Process automation (e.g. loan decision, collateral management, watchlist processes)
Process metrics definition and implementation (i.e. KPIs and dashboards)
Reducing your cost base without service regression
- Outsourcing of suitable functions / departments
- Near / offshoring
- SLAs (KPIs etc.)
Enhancing existing and developing new solutions – both internal and client-facing
IT landscape assessment, IT efficiency and IT re-platforming
Automation strategy definition and implementation: Robotic Process Automation (RPA), Optical Character Recognition (OCR), Machine Learning (ML), Artificial Intelligence (AI)
Cloud strategy definition and implementation
Digital workplace and customer journey implementation (e.g. e-file, e-signature, chatbot)
Data management (e.g. big data, semantic data model, data warehouse, data-based early warning system)
Raising efficiencies and reducing uncertainties in your operations
Effective organisational and governance structure
Streamlining of decision making processes
Agile approach (e.g. to product development, organisational change, etc.)
Ensuring you have the right resources and skills at your disposal
Talent attraction and retention
Social plans
Outplacement
Upskilling / re-skilling
Adaptation of work profiles
Restructuring your cost side – where strategically reasonable
Cost base analysis, cost benchmarking
Strategic cost reduction plan
Identification and positioning of non-core activities
Streamlining of product range
Holistic workflow management, E2E workflows
Metrics definition and implementation (i.e. KPIs and dashboards)
Related services
Here are some related services that could support you in your Operational Excellence journey:
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