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TechTalk Podcasts

Technology made simple



Ah, technology. To quote Steve Jobs, arguably the most famous disruptor of our time, "we have no idea how far it's going to go".

Whether you're the savviest techy around or a complete tech-dummy or somewhere in between, join Luis Salerno, who enjoys writing about tech-related matters, and Carla Santos, a journalist eager to learn more about it, during their biweekly conversations with experts.

The matters revolve around technology developments and the business challenges linked to them, with interesting reflections on how far we've come and how far we just might go.

TechTalk is technology made simple, over a cup of coffee.    

Season 4

Ep20: The One on Cybersecurity at the boardroom

Every two years, we put together with the Institut Luxembourgeois des Administrateurs (ILA) the ILA/PwC Fund Survey to assess the governance trends. For those who participated in the survey, cybersecurity remains the main area of risk. Current times require boards to be more and more aware of security issues and reflect on, for instance, the risk of reading emails in public areas or sending confidential data in an unprotected format.  

In this episode of TechTalk, we speak with Koen Maris, Cybersecurity Leader and Mike Delano, PwC Luxembourg Partner and ILA Fund Committee Chairman, about the results of the survey and the boardroom approach to cybersecurity matters

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Ep19: The One on Customer Transformation

We’ve all had some bad experiences as customers: waiting on hold for far too long, being bounced from one agent to another and another, looking for information on the website only to be left without an answer… The examples go on and on. That's why Customer Transformation - or customer-driven business transformation - is key.

In this episode of TechTalk, Patrice Passé-Coutrin, Director Technology Consulting, tells us how to deliver a great customer-centric experience that drives business growth too.

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the one on the digital world

Ep18: The One on Skills for a Digital World

It’s clear by now that the traditional path of getting a degree and finding a job for life no longer applies. It’s not only a generational and cultural phenomenon; technology is constantly evolving and hand in hand with it goes the evolution or the job market. This calls for people to continuously learn new abilities, be upskilled and get ready for the future. Smart design home managers, algorithm bias auditors, cyber calamity forecasters, just to name a few, are new jobs that are emerging, following the needs of our digital reality.  

In this episode of TechTalk, we talk with Christopher Rossa, Emerging Technologies Strategist at PwC Luxembourg, about the skills for a digital world and what the future holds.

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Ep17: The One on How Customer Centricity supports Growth, Efficiency and Innovation

The concept of the Experience Economy was first used by B. Joseph Pine II and James H. Gilmore in an article in 1998. While it has been around for a while, it is in the last five years that customer centricity and "everything UX" have seen a true takeoff.  While few can challenge the fact that good design centered in the user/customer supports successful innovation, does it also support operational efficiency? How can design, sometimes considered a "nonessential matter" in business, support growth? 

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Ep16: The One on Digital Employee Advocacy

In today’s digital sphere, competition is fierce and people are constantly receiving information from every front. So, how can your organisation reach its audience more efficiently? Using corporate digital channels such as social media or a blog is a good way to go, but it’s not enough. You need an army of allies with the right networks to help you spread the message.  

In this episode of TechTalk, Yasmine Meziane, who manages PwC Luxembourg’s Digital Employee Advocacy programme, tells us what employee advocacy is and how to implement such an initiative within your organisation. 

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The One on the CX case study in Latin America

Ep15: The One on Cloud Transformation

An increasing number of businesses are turning to the cloud to save costs and drive efficiencies, a trend reinforced by the COVID-19 pandemic. In this episode of TechTalk, we speak with Stéphane Zema, Technology Director at PwC Luxembourg about why businesses should move to the cloud and what’s the best way to go about it.

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The One on the CX case study in Latin America

Ep14: The One on the CX case study in Latin America

Customer experience, user experience...and the list goes on and on. In fact, “experience” has become a sort of suffix to which we add different types of actors, depending on the idea we want to convey. In this TechTalk episode, we speak with Armin Prljaca, Customer Experience Strategy Consultant at PwC Luxembourg’s Experience Center, about his work with a client in Latin America to boost their #customer experience practices.

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Ep13: The One on Automating Trust

In this episode of TechTalk, we speak with Kurt Fields, Director in Emerging Technology Advisory at PwC, about automating trust, one of the six technology convergences that PwC has isolated. But can trust, this precious and fragile human value, be truly automated?

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digital reflection

Ep12: The One on Digital Reflection

Imagine a future where everything has a twin, but that twin only exists in the digital world, like a simulation of reality that allows us to uncover new insights and test scenarios. Can you imagine the impact it would have on business? 

In this episode of TechTalk, we dive into digital reflection, one of the six technology convergences that PwC has isolated, together with our special guest Anand Rao, PwC’s Global AI Lead. 

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The one on technology convergence

Ep11: The One on Technology Convergence

Some years ago, PwC, after a thorough assessment process, came up with the Essential 8 technologies for business. 

In this episode of TechTalk, we speak with Scott Likens, Emerging Technology Leader for US, China, and Japan, about how the convergence of these technologies is unlocking the next wave of innovation, yielding new business solutions that are greater than the sum of their parts.

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The One on the Gender Gap in Tech

Ep10: The One on the Gender Gap in Tech

While we’ve come a long way when it comes to gender parity, and progress has been made in a number of industries, others remain behind. Such is the case of technology, where women occupy less than 7% of the industry’s workforce in Europe.

In this episode of TechTalk, and on the occasion of International Women’s Day, we talk with Sonia Letaief, Technology Manager at PwC Luxembourg, about her own experience as a woman working in tech and her views about the gender gap in the sector.

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The One on how the lockdown triggered digital change

Ep9: The One on how the lockdown triggered digital change

Can you imagine what’s like to shift from 4,000 daily remote workers to 35,000 over just one weekend? In this episode of TechTalk, we speak with Ken Ducatel, IT Security Director at the European Commission’s DG DIGIT, about how his department pulled that off during the lockdown last year.

He also shares his team’s experience in accelerating the Commission's digital transformation, in terms of technology readiness, governance, cybersecurity and culture.… and he shares some anecdotes too! 

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The One on ESG data and how to handle it

Ep8: The One on ESG data and how to handle it

Sustainable Finance and ESG (Environmental, Social and Governance), arguably on the path to become a business paradigm, have taken a hold of the market and are moving from niche to mainstream by now. And with a new paradigm comes new regulation and reporting.

In this episode of TechTalk, we talk to Ashraf Ammar, Director at PwC Luxembourg, about the importance of ESG data sourcing and analysis for adequate reporting.

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Ep7: The One on Robo-advisors, explained in a simple way

In this episode of TechTalk, we’ve invited Andreas Braun to join us to explain to us, in a simple way, what robo-advisors are and how they work. Andreas is a Senior Expert on Biometrics & AI at PwC Luxembourg, and he leads a team of Data Scientists & AI Specialists.  

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The One on Prototyping

Ep6: The One on Prototyping (Applied cases)

Prototyping isn’t new. Humans have been prototyping for centuries. With digital technology influencing almost every single sphere of our lives, it has become even more important. In this episode, we talk to Edouard Nollet from PwC Luxembourg’s Experience Center about what is and what isn’t a prototype as well as prototyping methods and best practices.

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Ep5: The One on Social Scoring and Security

Imagine you live in a world where every action, interaction and movement is rated and each citizen has a score. Well, to some this might sound like a Black Mirror’s episode, but this world isn’t that far off from reality. In fact, it’s already here.
In this episode, we will deep dive into what social scoring systems are, their potential benefits and flaws, and how they play out in different cultures. Our guest is Marco Preuss, Director of the European Research and Analysis Team at Kaspersky Lab.

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user psychology

Ep4: The One on User’s Psychology

In today's episode, we talk with Niek de Visscher, CEO Digital Innovation Benelux, about user psychology and the importance of building and delivering systems that are qualitative “as a whole” in order to change people’s behaviours when it comes to cybersecurity. Listen to the episode to discover what that means. 

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ransom ware

Ep3: The One on the Ransomware Ecosystem

On this week’s episode, we dive into the ransomware ecosystem, how it operates and how it has evolved over the years. Our guest is Jornt van der Wiel, who works as a local security expert for the Benelux region in Kaspersky’s Global Research & Analysis Team.

Kaspersky has been actively fighting ransomware for many years now, working with Law Enforcement Agencies. This has led to some lessons learnt.

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SAP software

Ep2: The one on SAP, the most-used ERP software

SAP stands for Systems Applications and Products. The largest European software company by revenue has become a true business ally, especially when the need for accessing and sharing data is crucial for good performance, operational excellence and client success. Do you want to know more about it? This episode is for you.  

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tech talk

Ep1: The One on Technology Strategy for Digital Transformation  

In this episode, we speak with Frédéric Chapelle, Technology partner at PwC Luxembourg, who supports businesses in developing a technology strategy in line with their goals. This translates into identifying gaps between the IT function (strategy, structure, people, process, technology) and the current and future business direction.

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