People, Experience and Change

Experts focused on people

Our vision

People, Experience and Change is a community of experts whose capabilities are focused to address people related challenges across the organisation and across industries.

Our vision is to enable our clients with our diverse set of skills and expertise to achieve a greater People centricity so as to ensure change is implemented and strategy is executed while addressing compliance requirements.

We differentiate ourselves in our approach as we are focused on listening and understanding our clients’ pain points and needs and we proactively co-create and co-innovate solutions where the people have a role to play in designing the most relevant operating models for a better experience.

How we can help

Reward & Regulations

How can you make sure you offer competitive and rewarding compensation packages in compliance with relevant laws, regulations and internal policies?

Do multiplying legalisations, complex circulars and new labour law changes have you at a standstill? Or, do you need punctual technical expertise to assist you in your HR Reward and Compensation and Benefit projects? Are you looking for advice to align your remuneration policy with the pay transparency rules emanating from various regulations or ESG and how you can report on them based on GRI standards? Do you want to tackle the global agenda? You can ask for a Gender Pay Gap measurement and analysis. Our team of Reward experts are available to assist you in a wide range of People Reward and Regulation topics. We support our clients in their Compensation & Benefits and Reward projects to encompass the most important elements: strategy, transformation, optimisation and compliance.

Our services:

  • Remuneration and Benefit Benchmarks & Club Surveys

  • Remuneration/Reward Policies and Plans (Salary Grids, Benefit Selection and Implementation, etc.)

  • Collective Bargaining Agreement Advisory

  • Gender Pay Gap Measurement and Analysis

  • Job Grading (Job Evaluation) Projects: STRATA Methodology© and REMeasure© Tool & Methodology

  • HR Due Diligence & Compliance Review

  • HR Audit

  • HR Policies & Employee Handbook

  • Social Dialogue / Staff Delegation Implementation 

  • Regulatory Reward Compliance: CRD V, AIFMD, UCITS V, IFD, CSSF Circulars, etc.

    • Policy Creation and/or Reviews

    • Gap Analysis

    • Recommendations for optimisation and compliance

    • Technical advice

    • Jointly working with Tax teams to create your short-term incentive plans (STIP) and long-term incentive plans (LTIP) in compliance with the required regulations.

People Process Outsourcing

How can you rely on our payroll experts to streamline your payroll and HR administration activities while staying up to date with changing labour laws, tax regulations and reporting requirements?

We support our clients with their Payroll and HR administrative activities via our online HR service platform, ensuring permanent support and complementary assistance.

Our services:

  • Optimise your employees' salary package

  • Provide quality and compliant payroll in due time

  • National and international legal and tax rules

  • PASRAU declarations

HR Transformation

How can HR help you reach your business goals?

A central challenge in modern HR lies in the shift from an administrative function to  a strategic one, a transformation many HR departments are actively pursuing. Management wants HR to drive the business agenda with them and translate the strategy into actionable HR practices. Key topics business leaders and HR are wondering about:

  • How to innovate the operating model and service portfolio of our HR function? 

  • What is the best way to reinvent our talent management practices in times of skills shortages? 

  • How can we develop the skills our leaders need in an ever-changing, complex and ambiguous world? 

We enable organisations to transition to a skills-based model, prioritising the development, utilisation, and enhancement of their unique skill sets to achieve strategic objectives. Our expertise lies in aligning HR operating models and business priorities for lasting success, while our approach champions effective diversity and inclusion policies, empowers leaders through multidimensional leadership  programmes, and fosters social dialogue among diverse stakeholders. 

Our services:

  • HR strategy alignment with overall business strategy

  • HR service portfolio and HR operating model

  • Competency frameworks and transition to skills-based talent management practices

  • Leadership development programmes, such as training, psychometric testing, development centre, coaching, mentoring 

  • Interim HR management and HR support

  • Employee engagement, occupational health and mental resilience surveys

  • Diversity & inclusion strategy 

  • Outplacement, social & job maintenance plans

  • Executive search and recruitment

Human Experience

How can you increase the overall perception and satisfaction of your clients in interacting with your products (CX), your services and your systems, while optimising your employees' experience (EX)?

Do you ever wonder what could drive your employees to become more involved in your success story? Or how your product or service can really meet the needs of your customers? Whether you're looking to create a new product or for opportunities to improve your service from a human-centric perspective, our human experience experts are here to help you co-create the best possible experience with and for your employees and customers to achieve higher engagement rates to meet your business goals. Listening to the voice of your users will make you better in your marketplace.

Our services:

  • Human experience (CX and EX) strategy definition and implementation

  • User research and analysis to understand the AS-IS

  • TO-BE definition to achieve the “human centricity” (CX and EX) goals, including the creation and facilitation of ideation workshops

  • User journey mapping

  • Product and service Design Sprint process

  • User and usability testing

  • Rapid wireframe and interactive prototyping

HR Technology

Are you seeking expert guidance on choosing, implementing, and maximising the efficiency of your HR technology solutions to enhance your HR processes and overall outcomes?

With the AI revolution and the digital transformation era, a company's greatest asset remains its people. At PwC Luxembourg, we understand the critical role technology plays in enhancing HR services. Keeping people at the heart of our approach, we transform HR technologies to empower your workforce and drive success.

We leverage our knowledge in various fields like Payroll, Learning and Development, Time tracking, Compensation etc, and our skills in Project management, Risk diagnosis, Process improvement and Systems Integration to provide the best HR solutions for organisations. We have vast experience with implementing top cloud technologies (Oracle HCM CloudSAP SuccessFactorsWorkday HCM) and provide post implementation support services.

Our services:

  • HRIS diagnosis: we support our clients by assessing their HR Ecosystems and identifying risks and improvements areas.

  • HR/IT Strategy: we help our clients design the future of their HR Ecosystems and their transformation roadmap.

  • HR processes review and optimisation: we make sure our clients’ processes are well configured, optimized and bring ideal experiences to all stakeholders. 

  • RFP writing support and vendor selection: we bring our expertise and market’s best practices to help our clients in their RFP writing and in the HRIS tool selection process.

  • Tools implementation: we implement any type of HR solutions for our clients. We bring our functional and technical knowledge to make sure solutions are well configured and well adopted. 

  • Project Management: we help organisations to meet their projects deadlines and expectations both in terms of budget and expected quality (and adoption).

  • Post-implementation support: we help design governance models of HRIS ecosystems and  can also oversee releases management as well as maintenance activities.

Workforce Analytics & Strategy

Is your workforce the right size? How does technology impact the future workforce? How can you use your data to analyse workforce related metrics and project future demand and supply? How to attract, retain and upskill talent?

How do you ensure that you apply the right strategy to forecast your upcoming need for talents? Moreover, do you have accurate data to reshape your workforce and perform successfully in a constantly changing environment driven by technology? The way we work is undergoing a fundamental transformation. Accelerated technological development, demographic shifts, evolving regulation and other factors are reshaping the employment landscape. In this increasingly complex world, organisations need to analyse and predict the future workforce supply and demand, as well as the competencies required to stay relevant on the market. Our experts will partner with you to unlock the power of data-led insights that support your strategic workforce decisions. 

However, our work goes beyond the data-driven insights. We support organisations, associations and governmental institutions with the review, analysis and design of talent attraction, retention and upskilling strategies and programmes to ensure a sufficient skills supply on organisational, regional, sectorial or national level.

Our services:

  • Strategic workforce planning

  • Talent analytics (future skills, supply and demand analyses, studies)

  • Workforce/HR dashboards

  • Workforce assessments or surveys

  • Labor market analyses and projections

  • Upskilling programmes 

  • Upskilling and talent policy review, analysis and design

Change & Culture

How can we embrace change positively without fearing the new while at the same time fostering a culture of support?

Have you ever developed a new tool, process, or workflow that seemed flawless on paper but failed in practice? You’re not alone. Research indicates that most transformation efforts fall short of expectations, primarily due to employee resistance or lack of adoption as it demands a clear vision, decisive leadership, and active participation from all organisational members.

Today, change is happening in each and every organisation on an evergoing basis and it has to be more than ever considered as a transformative journey that can redefine an organisation’s business operations and cultural values. 

This is why we specialise in the human aspect of change, employing proven methodologies customised to your unique requirements focusing on providing you with measurable outcomes.

Our services:

  • E2E Cultural Change Management: from supporting you in defining your future to helping you set it in place
  • E2E Organisational Change management: from strategies to execution

  • Ad hoc services: tailored support on change management capabilities assessment, communication strategies, stakeholder adoption, stakeholder engagement, …

Work together with The REMsuite® tools

At PwC Luxembourg, we have chosen to partner with REMchannel (PTY) LTD, to provide you with tools which empower you as an HR practitioner, to carry out your Job Profiling, Job Grading, or Remuneration Benchmarking projects, in full autonomy.

Learn more




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Contact us

Vinciane Istace

Advisory Partner, People Experience and Change Leader | People Process Outsourcing Leader, PwC Luxembourg

Tel: +352 621 332 112

Emeline Barbenchon

Advisory Director, People Experience and Change, PwC Luxembourg

Tel: +352 621 333 377

Tessy Thill

Advisory Director, People Experience and Change, PwC Luxembourg

Tel: +352 621 334 352

Mariann Rackebrant

Advisory Director, People Experience and Change, PwC Luxembourg

Tel: +352 621 332 812

Florence Henin

Advisory Director, People Process Outsourcing (PPO), PwC Luxembourg

Tel: +352 621 336 244

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