PwC Luxembourg & Microsoft

Challenge:

Our client, a leading bank in Luxembourg, faced several challenges in its M365 transformation journey. Despite initiating their transformation in 2019 with the broad use of Teams, the bank encountered limitations in fully rolling out the suite. Their key issues included mainly the coexistence of multiple document storage solutions with no clear guidelines, two mailboxes (Lotus Notes and Microsoft Outlook), limited use of SharePoint Online, pending migration of documents from file servers to M365 and the absence of an appropriate governance. These challenges drastically impacted collaboration, document management, and overall operational efficiency.

Additionally, risks linked to using a cloud solution were identified. Such as concerns about data sovereignty, compliance with regulations (i.e. GDPR), and potential exposure to foreign law enforcement and intelligence activities. These risks needed to be carefully assessed, mitigated and managed to ensure both the security and privacy of sensitive data.

Solution:

The client was expecting quick results to move forward and continue using the M365 suite with a robust foundation. PwC Luxembourg proposed a workshop-based approach to address these challenges and support the bank in defining and designing its way forward regarding M365. 

• Phase 1 - Review of the current situation: 
  • Conducting workshops with key stakeholders to understand the current state and identify main issues and gaps across five dimensions: Business, Regulatory, Technology, Cybersecurity, and Risk;
  • Definition of M365 way forward scenarios;
• Phase 2 - Way forward and recommendations: An immersion session allowed the bank to decide on the M365 adoption strategy. A high-level roadmap and specific recommendations for implementation on each dimension based on the results of the previous phase were delivered

The selected scenario leverages the M365 hosted in the cloud in Europe, with highly confidential documents stored on a dedicated secured on-premises SharePoint instance. This setup ensures a secured and unified collaboration and communication experience while meeting GDPR requirements and mitigating foreign law enforcement and intelligence risks.

Benefits:

The main benefit for the bank was for the management and Board of Directors to reach a common understanding and a shared vision of M365 in the technical landscape, setting the basis for the implementation of the full suite.

Implementing M365 will, at the end, allow to reach to following outputs:

• Enhanced user experience;
• Improved business value;
• Regulatory compliance;
• Risk mitigation;
• Become a future-proofing bank.

PwC Leading Digital Transformation at a Multinational company

Challenge:

This company has started its journey to the cloud with the implementation of a new Document management system based on SharePoint Online before moving onto the implementation of Data Loss Prevention (DLP) with Microsoft Purview technology.

The company wanted a customised way of approaching the labeling of documents, and PwC has assisted them in this undertaking.

Solution:

Providing a custom-tailored solution based on Power Platform and PowerShell Scripts.

Benefits:

Automated document labeling which allows setting rules preventing certain document types to be distributed in an unmonitored fashion.

PwC handling User Adoption at a Luxembourghish bank

Challenge:
Introducing a new way of working compared to the existing IT environment.
 

Solution:
Enhance User adoption and experience in collaboration with the People, Experience and Change team.
 

Benefits:
Prevent decrease in employee productivity when the new tools are added to the IT environment.

Get employees to be familiar with the new technology and features they will have access to.

Digital transformation for a Wealth Management company

Challenge:

Moving away from an on-premises IT environment, managed by a third party.

The company wanted to have better control over their IT environment without overcomplicating the management. Additionally, it was important that their employees kept access to the Wealth Management company headquarters

Solution:

Planning the migration of their IT infrastructure to the cloud, while re-establishing connection to  the Wealth Management company headquarters

Benefits:

Maintain connectivity to  the Wealth Management company Group’s applications while increasing their autonomy in the creation of user accounts.