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In today's digital world, people want to be identified in an easy, secure and seamless manner. That could be your customers, employees or your contractors. By leveraging digital identity and cutting-edge technologies, such as biometrics, AI and blockchain, Smart Identity is the solution.
Smart Identity is meant to shape a new customer experience unlocking new business opportunities. Stopping someone for identification will be outdated and replaced by a seamless and personalised "walk-through" experience across the value chain.
Your Challenges
- Are digital competitors disrupting your contact with your customers?
- Do your customers (or employees, contractors, third parties) require faster and easier ways to interact with you (e.g. leveraging on facial recognition, iris, voice or fingerprints)?
- Do you need to improve customer loyalty and reduce churn rates?
- Do you need to better understand your customers' preferences and personalisation needs to enhance interactions?
- Do you see an opportunity to provide additional easy and secure services (i.e. payments, shopping, content, car rental, hotel, etc) to your customers?
- Do you wish to change brick - and - mortar customer experience by knowing immediately who you are talking to?
How we can help: From Strategy to Execution
Our team of experts bring together the necessary technical and business skills required for a holistic and comprehensive approach:
- Strategy, business case and roadmap,
- Digital transformation and customer experience,
- Biometrics and AI,
- Data protection,
- Feasibility and cost-benefit analysis,
- Security and IT systems,
- Build and deploy the solution.
Why PwC?
Independence: We are independent from technical providers and specific technological solutions.
Privacy by design: We design solutions from the start to comply with privacy requirements.
Proven expertise: We have extensive proven expertise in all the topics required to deliver such projects.
Accelerators: We have delivered such services before in similar context and have methodologies and deliverables ready to use.
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Contact us
Philippe Pierre
Advisory Partner, Government & Public Services Leader, EU institutions Leader, PwC Luxembourg
Tel: +352 49 48 48 4313
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