We unanimously believe and hope to bridge the gap that stands today as the proving ground that is legitimizing the practice of CX as a mindset rather than a project bound methodology.
Our promise for the eXperience by Design is to bring you the very best to:
Date & Schedule
Come and share perspectives on "Customer Bias: Deep dive into customer behaviour, navigate biases for business growth" on the 19th of September 2023.
For this fifth edition, we invite you to share perspectives on "Customer Bias: Deep dive into customer behaviour, navigate biases for business growth" with two inspiring speakers. Both are experts in the specifics of the Luxembourg market and will be joining us in person at the event:
Agenda
17.30 - 17.40 | Welcome and pre-event networking |
17.40 - 17.45 | Introduction by Grégory Weber, Managing Director, PwC Experience Center |
17.45 - 18.15 | Demo sessions with magic tricks and other cognitive distortions |
18.15 - 18.45 | Experience sharing by Jonathan Kalfa and Tiphaine Saltini |
18.45 - 19.15 | Visual biases explained activity |
19.15 - onwards | Closing and cocktail |
Grégory Weber
Managing Director, Experience Center Leader, PwC Luxembourg
Tel: +352 49 48 48 6175