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PwC Luxembourg Annual Review 2021

The New Equation

Building trust and delivering sustained outcomes

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John Parkhouse, Annual Review 2021

Message from our CEO

It is with great pleasure that I welcome you to our 2021 Annual Review. Over the past 18+ months COVID-19 has impacted us all in ways we are still coming to terms with — whether it is the impact on business models, a shift in the nature of work and expectations of our people or the very real and personal suffering that has hit many— whether through loss or the mental health implications of what we have lived through. At PwC, we entered our financial year at an uncertain point in time, where we were anticipating a contraction in our business. It was a point in time where we as partners chose to "double-down" on what makes us who we are - our people. Despite the very real financial challenge we faced, we made it clear from the start that there would be no job losses anywhere arising from COVID-19 and we continued to invest for our future. Our focus was to make it clear that we were all in this together and that together we would face the challenge and come through stronger. Now as I look back at that moment, I am immensely proud of what my partners and our people have achieved, even if I also clearly know that our firm is very lucky to be in the sector it’s in and that many others were impacted much more severely. Financially, we have secured excellent growth across our businesses - landing at a remarkable 5.8% growth in our top-line.

John Parkhouse

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Business review

Core to our contribution to society is the value we bring to our clients and the opportunity we provide to our People. The results of our business is a key indicator for this.

The fiscal year 2021, spanning from July 2020 to June 2021, has been in all dimensions a very abnormal year. PwC, like the whole business community, has settled into remote working and virtual business conduct for the largest part of its activity. Our financial year was also marked by four major business trends.

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Principles of Governance

A strong governance should be the foundation for achieving long-term value for all stakeholders; and, if we jointly drive financial and societal performance, we will also build legitimacy with our stakeholders. A key role for our governance is to set, monitor and integrate our firm's economic, environmental and social ambitions, and navigate the risks and opportunities that come from these dimensions. This will ensure continuous protection of the interests of all our stakeholders.

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Prosperity

Prosperity no longer means being successful or thriving, it means ensuring that the ecosystem around us and our stakeholders thrive too. However, core to our contribution to society is the value we bring to our clients. We also truly believe we have a role to play in the wider ecosystem we are part of and we put special efforts last year to contribute to it.

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People

While digital and remote working have been transformational, the need to address the excessive workload and the lack of work-life harmony has become more apparent. 

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Planet

Climate change is the most pressing environmental problem for our planet today, and it is in everyone’s best interest to help realise systemic change to deliver on the ambitions of the Paris Climate Agreement. PwC believes that the business community has a key role to play in mitigating climate change and this also means that we are committed to playing our part. That’s why the PwC network has made a worldwide science-based commitment to reach net zero greenhouse gas emissions by 2030.

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Contact us

John Parkhouse

CEO & Senior Partner, PwC Luxembourg

Tel: +352 49 48 48 2133

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