Our tailored offering for you
CEO
We offer CEOs a subscription service to help with decision-making and alignment between stakeholders. Using Design Thinking, we integrate the needs of people, technology, and business through the subscription-based model that includes on-demand consultation with PwC subject experts. So we ask you, what are the strategic issues you are struggling with that could benefit from a dedicated session?
Your challenge
As a CEO, your role is to drive the execution of the strategy at the local level while dealing with multiple pressing issues and ensuring that your company is "future-ready". Accelerating decision-making, keeping all stakeholders aligned, and driving ownership are common challenges faced by leaders. Especially when facing one-way door decisions (i.e. decisions that you can't easily reverse), you want to minimise the potential risks, costs of re-work and conflicts. You and your leadership team will need alignment and engagement between the different stakeholders.
Our solution
We have worked with several leadership teams to tackle challenges that were often ill-defined, affecting the whole of their organisation(s) and involving multiple stakeholders with conflicting requirements. By subscribing, our team of collaborative designers will help you succeed in participatory work, mobilise the relevant experts while you benefit from a best-in-class environment for collaboration.
Why the Experience Center?
In Luxembourg (and the Greater Region), we are the only centre for collaboration to offer such a solution. We become your best sparring partner and the best option for your strategic offsite meetings. We ground our approach in design thinking to integrate the needs of people (desirability), the possibilities of technology (feasibility), and the requirements for business success (viability). The subscription to the Experience Center also gives you access to on-demand consultation with PwC subject experts.
Your turn
What strategic issues are you and your leadership struggling with that would deserve a dedicated session?
Head of Transformation
As a Head of Transformation, you are facing the problem of having to align stakeholders with different visions, manage competing priorities, and make the best use of resources. Our solution is an intervention to align on the problem to be solved, moving from the current situation to an ideal solution using a human-centred approach. Our differentiator is threefold, methodology, facilitators and the purpose-built space. So we ask you, what are high-stakes initiatives where our external support could be beneficial?
Your challenge
As a Head of Transformation, you must align your stakeholders who may have different visions and levels of knowledge, identify and manage competing priorities, and make the best of available resources. You have to drive transformation while creating shared ownership for it across senior and middle management to bring about lasting change in your organisation. Driving change can be tricky as it involves multidisciplinary teams, legacy ways of working and technologies.
Our solution
Our intervention allows us to rapidly partner up with you to align your people on the problem to be solved, the as-is situation, and then to move to an ideal solution, visioning and pragmatic problem solving to reach the target state. The human-centred approach allows you to maintain the energy and dialogue around the transformation. By subscribing to the Experience Center, our team of collaborative designers will help you succeed in participatory work, mobilise the relevant experts and you will benefit from a best-in-class environment for collaboration.
Why the Experience Center?
Our differentiator is threefold; (1) our methodology allows for a collaborative way of working which puts your customers & employees at the centre, (2) our team of facilitators, creative problem solvers and on-demand SMEs accelerate and enrich this process with their targeted involvement, (3) our unique purpose-built space enables us to effectively and efficiently collaborate and co-create with teams.
Your turn
So our question to you is, what are some current high-stakes projects/initiatives where you could benefit from pragmatic external support?
Head of Innovation
As a Head of Innovation, you are facing difficulty in demonstrating the importance of innovation, engaging staff, and managing limited resources. We help align your key stakeholders and involve them in short sprints. We also have a unique ability to deal with CxOs and to design best-in-class solutions. So we ask you, what is one topic which keeps you awake at night that your management is waiting for you to solve?
Your challenge
As a Head of Innovation, you are facing three major challenges. (1) Showing the importance of innovation to key stakeholders who have different priorities, revenues and costs. (2) Supporting your people as innovators while enabling them to propose new ideas that can be developed into new offering. (3) Managing limited resources in a small team where every line of the budget is being scrutinised. Also, it is impossible for you to bring a bulletproof business case for a new initiative every time.
Our solution
For the top management, we can help you align your directors and define the role of innovation in your organisation. As we are neutral, we can explore options and explain what resources are required. We can also support you in reporting the results and managing next steps. Our short sprints, which onboard both staff, decision makers, and our experts, allows us to identify the right direction. We solve in days (or hours) what would take weeks (or months) in emails and meetings.
Why the Experience Center?
Our differentiator is our unique ability to involve CxOs in the strategic conversations while bringing preliminary research on the subject, introducing SMEs and, when applicable, showcasing customer points of view. We accept divergent opinions before converging on one vision. Our team is a bunch of fellow facilitators who ran over 100 sessions last year on-site and remotely. Our clients always come back because we can handle every step of an innovation journey: from the day they enter with an idea until the day they leave with a minimum viable product ready to launch on the market.
Your turn
Are you facing difficulties with one topic? We have an idea. Let's try it. We are open to having a quick chat and setting up a half-day session with your management on one specific topic. So our question to you is, what is it that keeps you awake at night that your management is waiting for you to solve?
Head of PMO
As a Head of PMO you have three major challenges in managing your project portfolios: aligning and prioritising projects with the company's strategy, mitigating resource allocation decisions, and speeding up time for execution. We provide expertise, methodology and an ideal environment to design and deliver sessions that will help you reach the next level of your portfolio strategy. So we ask you, what is one project you'd like to take to the next level?
Your challenge
As the head of PMO, you often witness the devastating effect of branches, department or team silos. In a nutshell, your three major challenges are to:
- Align and prioritise the project portfolio with your firm's strategy and senior management;
- Manage and mitigate your strategic resources allocation choices; and
- Speed up the time for the execution of your most critical projects while embracing and promoting agile leadership.
Our solution
We have supported multiple PMO heads, their teams and executive leadership in smoothing out these issues and harnessing the power of co-creation, design thinking and agile. We help you define and roll out a different PMO approach, re-energise your portfolio management and align with all levels in your organisation. Our work is delivered in sessions we hold at the Experience Center or at your premises. We can work at portfolio level with sessions dedicated to priorities definition, stakeholders alignment and business case design and road mapping. We also work at the project level to help you remove roadblocks, design and run accelerator sessions and rollout collaborative ways of working.
Why the Experience Center?
We offer a well-balanced mix of expertise, methodology, and ideal environment to design and deliver the sessions that will bring you to the next level in your portfolio strategy.
Your turn
Think about your most recent blocking point on your portfolio strategy. One where you thought to yourself: "This wouldn't have happened if we had all aligned beforehand". We'll gather with you to design, and run a three hour session, to co-create the way forward with your leadership.
Head of CX / Marketing
As a Head of CX / Marketing, we can help you with changing customer needs and behaviours, create an ideal customer journey, align the organisation behind customer opportunities, and build a client centric culture within a company. We offer a deep understanding of customers, a human-centred approach, a purpose-built space for collaboration and experimentation, expert facilitators, and novel perspectives from SMEs. So we ask you, what is one market segment or an opportunity you'd like to explore?
Your challenge
As a head of Customer Experience and/or Marketing, you may struggle with anticipating changing customer needs and behaviours, lack of client centric culture in your organisation, and market messaging that is unclear or unaligned. You find it challenging to align the organisation behind customer opportunities and to get the resources to seize those. You may feel that your peers are operating based on well-established habits, biases and assumptions, while the market reality keeps evolving.
Our solution
Our approach starts with a deep understanding of who the customer is and what customer-centricity means. Then, armed with that knowledge, we seek to align the key stakeholders on the biggest challenges for different customer personas. One outcome could be an exhaustive list of cross-departmental priorities to reach an ideal customer journey. Another could be a competitive analysis of the market opportunities and threats or simply a customer-centric change in your stakeholders' behaviour through a creation of a new governance framework.
Why the Experience Center?
Our differentiator is the deep know-how of various markets and customers, combined with our human-centred approach, and our purpose-built space for collaboration and experimentation which makes us a unique choice in Luxembourg (and the Greater Region) as a partner of choice for your customer-centric initiatives. Our expert team of facilitators speed up this process and on demand SMEs provide novel perspectives on long-standing issues in your organisation.
Your turn
You don't have personas or journeys, or you'd like to get more out of the existing ones? Call us!
You want to exploit a market segment or an opportunity? Drop us a line and we can frame it together.
Contact us
Gregory Weber
Managing Director, Experience Center Leader, PwC Luxembourg
Tel: +352 49 48 48 6175
