Related services
SCOUT - Define all relevant opportunities
Benefit from full market, client and employee research to open a maximum of opportunities relevant for your organization.
Problem
Identifying signals from the noise is difficult. Companies need to have a clear and common vision on the opportunities from trends and new players that are relevant for growing their business.
Solution
We define the scope of your challenges and figure out which trends are worth your time and effort:
- Scouting to discover emerging technologies and players to help you develop your strategy, backed by relevant trends
- Data collection on market needs and providers followed by gap analysis on opportunities currently not captured by the market
- Interview relevant stakeholders to analyze the outcomes and identify the relevant strategic topic. And translate them into a customer-centric problem statement
- Immersion sessions to align your management on the purpose of innovation
- Alignment workshop to delimit what is the real challenge to be tackled
- Innovation management platform to create new ideas in a citizen-led approach
- Innovation tour to expose clients to innovative methods adopted in different regions (e.g.: Silicon Valley tour)
- Policy trends observatory & Regulatory watch to enable actions in a proactive rather than reactive way
Outcome
- Capture a multitude of relevant opportunities
- Get both the management and the staff onboarded
PURSUIT - Clarify and precise the concept
Together, we partner up with you in small teams, providing access to experts, an innovation management platform, space for hackathons, prototyping environments and methodologies.
Problem
Having defined the scope, together we explore different solutions, test ideas, get market validation, prototype and build a roadmap. We bring alignment, commitment and cohesion among the project stakeholders to clarify and precise the concept.
Solution
We work together to establish your internal innovation capabilities and accelerate results on defining problem statements.
- Events to connect stakeholders and create the right networking
- Matchmaking at business, policy, financial level
- User research within end-user interviews or focus groups to highlight the pains and gains
- Innovation sprint to leverage internal resources to better serve clients and anticipate future needs. Integrate customer perspective and future-proof with technology and define a business model in days instead of weeks.
- Hackathon to use the collective creativity to solve key problems
- Rapid prototyping to bring your idea to life with a working prototype you can test with target users.
Outcome
Get advanced propositions from employees or external partners in the form of pitches, visual prototypes, future state scenarios.
STRETCH - Reach the MVP
We support you in every step of the solution build by guiding you through the roadmap and ensuring that you have the right set of resources to develop the MVP.
Problem
- Moving rapidly from idea to Minimum Viable Product (MVP) with well defined functionalities and use of the right technology.
- Concepts contain hypotheses that need to be cleared in order to reach the right product with the right technology.
Solution
We guide the development phase with client centric approach, prepare features specifications, pick existing solutions, support the IT provider selection and drive test.
- War room hosting in the PwC Experience Center to isolate teammates from daily business (dedicated closed room and access to workshop areas of the Experience Center).
- Solution development sprints to iterate on the prototype building the initial product foundations and confirm assumptions.This includes the organization & gouvernance.
- Framework of new financial products to understand how public and private financing can accelerate your innovation with the best return on investment.
- Funding strategy to define the ideal financial structure to found an innovation project including public support and private sourcing.
Outcome
Close the part with a MVP that can support the launch with a limited market audience (selected or early adopters) to test live transactions.
RELEASE - Go-live with early adopters
Implement your solution, including the right business model, organizational set-up with the right people & operational infrastructure.
Problem
Once the MVP is ready, it is crucial to succeed in its launch by determining the strategies to reach the market opportunities with early adopters and prepare to scale. Similarly with internal innovation, the solution implantation should succeed with test users before going to the whole company.
Solution
We provide advices on communication strategy, grow sales capabilities (BXT, …), build change management strategies and support in recruitment within:
- Acceleration sprints to prepare a new venture or adapt the current organization to roll out the new product or service with early adopters. Adapt the product on client feedback
- Change management strategy to prepare and achieve the adoption of the change by the end users, including communication strategy (advices to reach the right audience with the right messages on the appropriate channels)
- Advise Government on principles for policies creation that are based on solid evidence, driven by user needs, co-created with stakeholders
Outcome
- Initial structure ready to support a live test with real user including operations, technical support and client care
- Strategy for the next releases (scale, robustness, feature roadmap)
MONITOR - Track the impact of innovation
Understand the impact of the innovation implemented in your business and in your community. Assessing how new processes, business lines of services, technologies or solutions improved your performance.
Problem
Congratulations! Your go-to-market is complete and a new and innovative solution or police action is now up and running.
It’s now time to make sure we collect the fruits from this new ventures and steer it in the right direction to achieve maximum results.
Solution
Checking and monitoring KPIs, initial targets and expected outcomes are there::
- Monitoring the outcomes and results by setting up an holistic set of KPIs to assess the performance and align with the targets defined at early stages
- Implementing structured feedback mechanisms ensuring that the innovation will not go under our radar and we are constantly learning from it and improving its performance
- Conducting impact assessment to verify the overall impact after six month, one year or even more
Outcome
Qualitative and quantitative understanding of the outcomes, measuring their success rates will give you new insights and a mechanism that allows to retro-feed the innovation in an agile manner.
SHADOW - Supporting your standalone innovation
Once you have walked the talk with the support of our teams, your organization is ready to replicate the sessions independently.
Problem
Even if you already went over the all process, every case is slightly different and your team should feel comfortable to re-deploy the approach while getting support from us. The skill transfer is an essential lever for preserving the knowledge capital of your organization and ensuring the sustainability of your performance.
Solution
We remain available to provide light support in the form of Shadow on-demand to answer your question and reassure you with an external view of the situation while knowing your internal organization.
We can also support you by creating competence centers (UX designer, Business Analyst…) i.e defining their strategy (objectives, scope, mandate…) and supporting you in their operationalization.
Outcome
Become autonomous in making innovation real and tangible while benefiting from confirmation on specific concerns.
Use case
The client goal
Set up a UX skills center in order to place the end user at the heart of the projects deployed within the bank
The problem
How to ensure that the continuous improvement of employees and customers experience happens?
How we framed the problem
The leading bank company in Luxembourg have been centered around digital transformation challenges. The client had the ambition to put the end user at the center of most of its projects, which is part of its general strategy. To do so, a competence center related to User Experience has been created in order to be the guarantor of this new project methodology.
The result we delivered
We started presenting the UX maturity levels and benchmarking the competition. The bank could be aware of its current state and define its ambition.
Then, we defined an operating model for setting up the competence center (present the future composition of the team and its main and first missions, such as the modeling of strategic customer journeys...).
Finally, the recruitments are launched and the UX skills center is formed.
It then works closely with the project teams in order to define and model the first strategic customer journeys.
The UX skills center is in charge to perpetuate the methodology and ensure that the end user is heard.
In a nutshell
- 3 Employees belonged to this competence center
- 1 Common design thinking methodology
- 6+ Projects including UX designer
Contact us
Laurent Probst
Advisory Partner, Industry & Public Sector, PwC Luxembourg
Tel: + 352 49 48 48 2199
