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PwC + Salesforce: Innovation to fuel your customer experience
At PwC Luxembourg, we combine our business and technology excellence to fuel your customer experience. With our BXT approach (Business, eXperience, Technology), we can enable you to convey the seamless anywhere-anytime access your clients expect - by profiting from our business and strategy expertise and our award-winning Salesforce solutions that will empower transformation throughout your organisation.
PwC + Salesforce overview
At PwC Luxembourg, we combine our business and technology excellence to fuel your customer experience. With our BXT approach (Business, eXperience, Technology), we can enable you to convey the seamless anywhere-anytime access your clients expect - by profiting from our business and strategy expertise and our
Our pioneering approach
Area of focus
We begin by distinguishing the foundations and building blocks of your project as well as the framework utilised to track your success. We perform workshops and interviews and prioritize requirements with you and your clients. In a second step, we will develop a data and integration plan and create a road map for the execution of the project.
Based on the requirements, the target architecture is described. We deduct core processes and their primary characteristics and define the model for security and data and key performance indicators (KPIs). We also identify your project's inner and external alliances, the required intersection points and the appropriate migration strategy.
On the road to the final product, we are using agile practices and a step-by-step approach. Small working groups guarantee that the product is tested to receive feedback by the appropriate stakeholders after each iteration. If you want to implement innovative procedures or track your performance, we are there to advise.
Successful execution obviously involves direct guidance during and after the implementation stage as well as real solutions to the on-going problems. We support you to organise pilot trainings and train your staff. You benefit from a large transfer of knowledge and documentation of all project activities and outcomes.
Our support stays beyond your new system implementation. When making the required organisational adaptations, count on our assistance. We preserve the quality of your data and focus on helping you flourish your Salesforce platform further.
Explore
Salesforce for your line of business
Financial services
The sector is radically evolving and clients are uncompromising. Financial service providers need to look for new ways of meeting both old and new demands. Salesforce is quick and customizable and foresees every desire of your clients.
Industry
Use Salesforce's leverage to work with your partners, distributors and clients more closely and more productively. Create greater proximity to custom-made solutions.
Healthcare
Only Salesforce can connect scientists, patients, medical employees and facilities data-based and in real-time. Introduce innovations faster and with the assistance of Salesforce guarantee better patient care.
Cross industry
Set your digital future's direction. Push your industry's limitations. Salesforce connects you directly and reliably with industry partners and clients.
The right Salesforce partner for the Luxembourgish ecosystem
Scaling at the touch of a button
Our Salesforce experts are there for you, wherever you are. They can meet your local and global demands and are quick to react to changes. Count on our PwC team at your production site abroad as well.
Agile and efficient
We put every step in the development to the test with agile practices, short, interactive sprints and end users. These speedy feedback loops deliver rapid results, reduce risks and enable efficient implementation of Salesforce.
Ready to create a connected experience for your customers?
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Contact us
Matt Moran
Advisory Partner, Insurance, Alliances Leader, PwC Luxembourg
Tel: +352 49 48 48 2071
Patrice Witz
Advisory Partner, Technology Partner and Digital Leader, PwC Luxembourg
Tel: +352 62133 35 33
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