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The eight core rights of individuals under the GDPR in relation to their personal data are:
Most organisations now provide an email address to which rights requests and general privacy queries can be submitted. Managing these incoming communications well can be a time- and resource-consuming activity.
Managing your privacy e-mailbox well can be a time- and resource-consuming activity.
Our Mailbox Service offers an ideal solution. It’s designed with both your and your customers’ needs in mind and can flex to the requirements of your organisation. We’ll put in place a dedicated team to develop an e-Mailbox Playbook with you, designed around your organisation’s special characteristics. The playbook and responsibilities of the team can include: identifying the nature of the incoming email (from complaints, to rights requests and breach notifications), prioritising urgent matters, alerting appropriate internal stakeholders, maintaining auditable records and, where necessary, escalating critical issues within the business.
We can also extend our service to manage any data subject rights requests and/or complaints which may be identified.
Using state-of-the-art technological solutions and dedicated experts, we can help you put in place reliable processes for responding to data subject rights requests.
As well as meeting the legal requirements, including the tighter timescales which apply, the core of our services is designed to leave your customers, employees and the public with a positive experience of engaging with your business.
Advisory Partner, Sustainable Finance & Sustainability Leader, PwC Luxembourg
Tel: +352 49 48 48 4173
Advisory Partner, Government & Public Sector Leader, Healthcare Leader, PwC Luxembourg
Tel: +352 49 48 48 2386
Senior Manager, Privacy, PwC Luxembourg
Tel: +352 62133 44 12