Operational Risk essentials

Operational Risk is everywhere in any organisation as it is linked to processes, people, systems, or external events. We cannot avoid them all, but their impact can be reduced, if properly managed. If this is not the case, your organisation can suffer actual losses, damage its reputation or face costly disruption. 

Over the summer last year, the Basel Committee has reinforced the importance to have an appropriate and up to date operational risk framework in place with robust controls and monitoring processes. In addition, the increase of home-based working, the development of new technologies or the availability of large amount of data have caused sizeable impact on business processes and controls. The operational risk landscape has changed and continues to evolve. 

This training gives an overview of the different components forming an effective operational risk management framework. It provides some tools and methods and market best practices for the financial industry.

15 June: 10am-12pm - Part 1 & 17 June 2021: 10am-12pm - Part 2 (EN) - Webinar format

Price: 650.00 €

Duration: 4 hours (2x2 hours)

Language: English, also available in French

Number of participants: 20


By the end of this training, the participants will: 

  • Have a better understanding of the different components of an operational Risk Framework;
  • Be able to construct a Risk and Control Self-Assessment matrix;
  • Be equipped to identify and assess key risks within their organisation.


  1. Introduction 
  2. Regulatory environment 
  3. Operational Risk Management Framework Structured methodology
  4. Risk Governance Culture, roles and responsibilities 
  5. Operational Risk Strategy and Risk Appetite Operational Risk lifecycle
  6. Risk Identification 
  7. Risk Assessment 

8. Risk Mitigation 

9. Risk Monitoring and Reporting 

10. Risk and Control Self-Assessment 

11. ORM IT solutions 

12. Capital requirements for Operational Risk 

13. Emerging trends within Operational Risk

Target audience

  • Banks - AWM clients
  • Chief Risk Officers (CROs) 
  • Risk Managers 
  • Operational risk managers and analysts 
  • Personnel and executives from the second line of defence

Our lead experts

Jean-Philippe Maes - Partner (Regulatory Compliance Services) 

Jean-Philippe has been providing governance and risk management services to a wide banking and PFS audience over the last 12 years. He is a Partner within PwC Luxembourg, where he leads the firm’s Banking and PFS Risk Advisory team. He chairs the Basel IV Taskforce and is the lead advisor for CRD IV/CRR topics. 

Jean-Philippe has coordinated assignments in banking and PFS risk management topics such as: stress testing, capital requirements and liquidity adequacy analysis, internal governance and operations, regulatory reporting and others. He is the holder of an MBA from Warwick Business School combined with the engineering background from previous studies.

Contact us

Contact details

PwC's Academy, Crystal Park Building, PwC Luxembourg

Tel: +352 49 48 48 4040

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