Conflict resolution and prevention for Managers

Identifying potential conflicts of interest and/or sensitive situations is not easy. In your role of Manager or HR manager, even if you recognise these situations, do you know how to manage them before they escalate to the point where there's a real problem? This course was developed to equip you with knowledge and tools required for conflict management. Furthermore, you will learn and practice mediation technics.

22 June 2021 (ENG) - 9am-1pm

Price: 600.00 €

Duration: 4h

Language: English

Number of participants: 12


By the end of this training, the participants will be able to:

  • Anticipate, in their role as manager or HR manager, the early signs of a potential conflict;
  • Use practical tools in preventing a conflict and/or avoiding escalation;
  • Diagnose situations to check if they require mediation;
  • Apply different strategies for conflict resolution;
  • Mediate effectively.


  • Understanding what a conflict is.  The reasons for conflict. How does the conflict escalate?
  • Different reactions to the conflict.
  • Conflict mediation: steps in conflict handling.
  • Skills required for conflict mediation: active listening, non-violent communication and tips for being an effective mediator.

Target audience

Leaders, managers, HR managers.

Our lead experts

This training is coordinated by Vinciane Istace, Partner, People & Organisation for PwC Luxembourg.

This training will be presented by People & Organisation experts.

Vinciane has been with PwC for more than 25 years and became Head of the firm’s Human Resource department in 2003 after having worked as an Auditor and Chartered Accountant. In her executive role of Human Capital Partner then Leader, she structured PwC HR operational capabilities, and co-designed and deployed the firm’s HR strategy. This role exposed her to the diversity of all the lines of services in Luxembourg, totalling 2,850 people with the valuable support of a team of 50 HR engaged experts.

She is currently the leader of the People and Process Outsourcing (“PPO”) practice, proposing assistance to our clients in the field of payroll, immigration and HR administration driven by high quality standards and of the People and Organisation (P&O) team, providing HR advisory services from HR strategic design  to implementation.

She has also the privilege of acting as the Diversity & Inclusion Leader for PwC Luxembourg. In that role, she ensures the deployment of the D&I ambition.

Contact us

Contact details

PwC's Academy, Crystal Park Building, PwC Luxembourg

Tel: +352 49 48 48 4040

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