At PwC, we believe in creating an inclusive workplace where people feel able to be themselves in a safe environment that helps foster an open culture where everyone feels comfortable bringing their ideas - and their challenges - to the table. These values are central to who we are and how we operate and this helps us deliver a quality service to our clients.
As part of our ongoing effort to ensure a high quality service and high standard of business conduct, a procedure is set up to address complaints or concerns when a PwC partner or staff person has failed to comply with professional, regulatory, and legal requirements, or PwCs' own system of quality controls.
Our Code of Conduct already encourages partners and staff to report and express their concerns and to do so in a good faith, fairly, honestly and respectfully. It also confirms our commitment to protecting partners and staff against retaliation.
As a client, we encourage you to raise any issue you could have in respect of any complaints or allegation to your contact or service partner.
Our CEO, John Parkhouse, is also at your disposal if you consider more comfortable to raise the matter with him directly.
In addition, we have a confidential Helpline is available to any partner, member of staff and third parties.
The Helpline can also be used if you just have questions or want advice about speaking up and reporting concerns.
Partner, Ethics and Business Conduct Leader, PwC Luxembourg
Tel: +352 49 48 48 2055
Ethics and Business Conduct Independent Chairman, PwC Luxembourg
Tel: +352 621 33 2533