How we are facing the COVID-19 heath crisis

Given the spread of the COVID-19 outbreak and its declaration on 30 January 2020 by the World Health Organisation (WHO) as a public health emergency, we has been taking actions to ensure the safety, good health and wellbeing of our people, clients, guests, suppliers and contractors.

How we are facing the COVID-19 heath crisis

The steps we have taken internally

The measures we implement are updated according to how the Covid-19 health crisis evolves. We’re monitoring the situation and taking the needed actions in real time.

We are closely following the recommendations of the local and international health authorities - including those of the surrounding countries - and we're communicating with our teams regularly. 

Here is an overview of the actions currently in place at PwC Luxembourg:

Business Continuity Plan

We activated our Business continuity Plan on 12 March 2020, at the very beginning of the crisis. The plan is still running. 

A dedicated Incident Management Team monitors the situation daily.

Home-based working policy

Since Monday 16 March, Home-based working is the privileged working option for all our employees. 

On 11 May 2020, we initiated a gradual plan for our employees to return to the office in increments of 5%. Initially, the objective was to have around 40% to 50% of our people working in our premises by the end of December 2020 but has changed based on how the situation has evolved. 

Access to our premises and internal safety rules

1. Accessing our premises

  • The buildings are accessible from 7.00 a.m. to 8.00 p.m., Monday through Friday except on days where the office is closed.
  • PwC Employees must book a desk prior to entering the building.
  • Security guards check access at the entrance.
  • In order to limit the use of public transport, we have made parking spaces accessible  to all PwC Employees and visitors.
  • Access restrictions apply to PwC employees, Clients and Contractors in the following cases:
  1. People presenting any symptom;
  2. People who have been confirmed as carriers of COVID-19;
  3. People who have had close contact with a COVID-19 carrier (less than 2 metres away for more than 15 minutes) in the previous 7 days.

2. Specific safety measures

  • Social distancing: a social distance of 2 meters is mandatory in all buildings. We have adapted Offices and desks to allow for appropriate social distancing in all circumstances. We have put in place guidelines for the circulation in the building, the use of elevators and waiting lines.
  • Protective and preventive equipment: Wearing a mask is mandatory at all times when moving within our premises.We  provide every visitor with a disposable surgical mask. Sanitiser gel dispensers have been installed in all strategic areas of the building. Disposable protective gloves are also available on demand. 
  • Disinfection plan: Additional cleaning staff are  in our buildings during the day to clean both common and sensitive areas more often (e.g. door handles, handrails,monitors, coffee machines and printers). Additionally, all used workstations are cleaned on a daily basis.

Since 21 September 2020, we have started deploying a Contract Tracing solution (beacon technology). All our employees, clients and external visitors receive voluntarily a chip to be used while they are in our buildings.   This allows us to communicate more efficiently with people who have been in close contact with a declared infected person.

Note on Employees working at Clients’ premises

Employees who are required to visit clients must check that the client has implemented relevant precautionary measures (policy, distribution of personal protective equipment, mandatory face masks). PwC employees are required to wear surgical masks at client premises at all times and FFP2 masks are provided in certain circumstances.

What does this mean for our external stakeholders?

All clients and visitors entering our premises are required to comply with the same prevention and safety rules as our employees. 

We also have limited the number of people allowed to attend meetings, workshops, conferences or any other gathering. This limit changes following Luxembourg's health authorities updates.

To comply the evolving regulation and recommendations to mitigate the health crisis, we have  limited on-site  physical events. Thanks to  digital  communication solutions that we have implemented - such as Google and Webex - we have  successfully transformed our events and conferences into ful virtual experiences.

Contact us

PwC Luxembourg

Tel: +352 49 48 48 1

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